Refund policy

YOUR RIGHTS IF THERE IS A PROBLEM WITH A PRODUCT

9.1 Your consumer rights. As a consumer, we are under a legal duty to supply products that are in conformity with this contract and nothing in these Terms affects your legal rights under the Consumer Rights Act 2015. You may also have other rights in law. Below is a summary of your key legal rights which are subject to certain exceptions. For more detailed information, please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.The Consumer Rights Act 2015 says goods must be as described on our website, be fit for purpose and be of satisfactory quality (except where we have specifically brought a flaw to your attention before the contract is made – we refer you to clause 9.2 (Images)).9.2 Images. The images of the Products are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images. The packaging of the Products may also be different from that shown on our Website or in our Shop. 9.3 Problems with a Product. If you have any questions or complaints about the Products, please contact us (see clause 2 How to contact us). This includes, if you wish to exercise your legal rights when a Product does not comply with the Consumer Rights Act and want:(a) us to replace the Product;(b) a price reduction; or(c) to reject the Product and get a refund.If you wish to exercise the above rights, we may ask you to provide evidence that the Product does not meet the legal requirements (see clause 9.1 (Your statutory rights)). 9.4 Notifying us when exercising your rights. If you inform us that you wish to exercise your legal rights to reject Products (see clause 9.3 above) that do not meet the legal requirements (see clause 9.1 (Your statutory rights)), you must make them available for collection by us on the next delivery day in your area, as instructed by us, unless we inform you that it is not necessary on the occasion. 9.5 Fair wear and tear. Your rights under this clause 9 do not apply to faults which result from fair wear and tear. 9.6 Rejected Product Refunds.(a) When you exercise your right to reject the Products as they do not comply with the Consumer Rights Act and get a refund, and we agree that you are entitled to a refund, we will reimburse the total price you paid for the rejected Products. When you exercise your right to price reduction, we will refund to you the difference between the price you paid for the Products and the reduced price.(b) Where any Product is reasonably expected to last more than six months, and you reject that Product after the first six months after delivery, we may reduce the refund amount by a deduction for use, to take account of the use you have had of the Product in the period since they were delivered.(c) We will make the reimbursement using the same method of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We will make the reimbursement without undue delay, and not later than within 14 days beginning with the day on which we agree that you are entitled to a refund.