Cancellation policy

CANCELLING, PAUSING OR CHANGING YOUR ORDER

7.1 Cancelling or making changes. You can cancel or make changes to a One-off Order, a delivery of your Regular Flower Delivery or Gift delivery at any time up to 12 noon, 2 days prior to the scheduled delivery day of your next Regular Flower Delivery, or for Gifts, the scheduled delivery day for your Gift, as applicable. You can view details of your subscription to the Regular Flower Delivery service, One-off orders and Gift orders, make changes to your subscription and orders, and skip or pause a delivery within your Account as further described in this clause 7 . To cancel your subscription to the Regular Flower Delivery Service subscription or a Gift subscription, you must contact us. If you do not let us know by the required cut off period noted above, you will still be charged for and provided with your scheduled order deliverye you sign up to the Regular Flower Delivery Service, we will send you an email confirming details of the order, including the weekly amount to be charged to your card and the day of the week on which we will charge that amount. You can also view this information and change your payment card details, at any time, in your Account. Payment for each delivery will be taken after the relevant delivery cancellation or pausing cut off time but prior to the day of delivery. Please see clauses 7.1 (Cancelling or making changes) and 7.2 (Skip or pause Regular Flower Delivery) for the delivery cancellation or pausing cut off time.(b) For any One-Off Orders of Gifts and Products in our Shop, payment will be taken in full at the time of order. Your credit card or debit card will be charged when you place your order.For information on cancelling or changing your orders and refunds following such changes, please see clause 7 (Cancelling, pausing or changing your order).