Shipping policy

DELIVERY

6.1 Delivery Costs. The cost of delivery is not included and is charged in addition to the cost of the Products, as shown when you are placing your order. 6.2 Delivery address and instructions. (a) Deliveries will be made to your address as registered in your Account (except as set out below).(b) You can only subscribe to our Regular Flower Delivery Service and/or place an order for Products in our Shop if we cover your area for delivery. If we do not cover your area, you will not be able to create an Account with us. The same applies for the delivery of Gifts and we will only be able to deliver to areas we cover. The areas we deliver to will be confirmed when you set up your Account, purchase a Gift and/or amend your address. We may add or remove delivery areas as we, in our complete discretion, see fit. If we cease to service a particular area, then we will notify you in advance in accordance with clause 6.4 (Changes to delivery areas and days we cover). (c) You can add reasonable delivery instructions to your Account (for example, "leave on the doorstep"). The address and any other information you provide to us must be accurate and complete. We will not be responsible for supplying any Products late or not supplying any part of them if this is caused by you not giving us the correct or complete information or not giving us the deliver information we need within a reasonable time of us asking for it. (d) We may make deliveries at any time during the day. If you or your Gift recipient is not going to be in to accept the delivery, please specify delivery instructions in your Account to enable us to deliver the flowers on your specified delivery day. If you are going to be away (for example, if you are going on holiday), you must suspend/pause your order (see clause 7 Cancelling, pausing or changing your order). We will not be responsible for any loss or damage to your delivery as a result of your chosen place of delivery (provided that we have delivered as reasonably specified in your Account) or if no one is available at your address at the time of delivery.(e) If you or your Gift recipient change address, you must update the delivery details in your Account for you or your Gift recipient, as applicable, or let us know using one of the methods set out in clause 2 (How to contact us). Changing your or your Gift recipient's address may result in a change to the available delivery days for the area of the new address or a cancellation of your active orders from the date of the address change if we do not deliver to the area of your or your Gift recipient's new address. If there is a change in the delivery day, this will be shown in the updated delivery schedule calendar on the page where you update the address. If for any reason we do not deliver to the area of your or Your Gift recipient's new address, we will notify you of this at the time of changing your address and you will need to contact us to cancel your Account and existing orders (please also see clause 7 (Cancelling, pausing or changing you order). 6.3 Delivery days. We will notify you of the assigned delivery day (which will be on a weekday, Monday to Friday) for your subscription when you first subscribe to the Regular Flower Delivery Service. The delivery days will vary in different geographical areas we cover. When selecting Products in our Shop, these will be added to your next scheduled Regular Flower Delivery. For Gifts, you can select the relevant delivery day of the week (Monday to Friday) as we have available in the relevant delivery area and you will be notified of the assigned delivery day as with our Regular Flower Delivery Service. Note that if delivery falls on a UK public holiday, we may not deliver on that day but your flowers will be delivered on the next day which is not a public holiday in the UK. Should this be the case, we will notify you in advance. 6.4 Changes to the delivery areas and days we cover. We reserve the right to change delivery days or to cease delivering in your area or the area in which Gifts subscriptions are provided. We will give you at least 14 days' notice of any changes by sending you an email with details of the change, except this notice period may be shorter where clause 6.6 below applies. (a) If we cease delivering in your area this contract will automatically end at the expiry of the above-mentioned notice. We will refund to you any sums paid by you in relation to orders placed before the end of the contract, which will not be delivered to you after the contract ends. (b) If we cease delivering in your Gift recipient's area the order for that Gift recipient will automatically end at the expiry of the above mentioned notice. We will refund to you any sums paid by you for Gifts which will not be delivered after the order expires. (c) If we change the weekday on which we deliver in your area and/or your Gift recipient's areas and this affects your active orders: (1) delivery days for your active orders will be changed to the new weekday at the end of the 14 days' notice period; and (2) if you and/or your Gift recipient choose not to accept the new delivery day, you can cancel your affected orders as described in clause 7.1 (Cancelling or making changes). 6.5 If we cannot supply the Products you paid for. If we cannot supply you with the Products that you ordered and already paid for or we discontinue a Product and that change affects your active order we will let you know in advance and will let you know if we intend to deliver an unavailable product late or otherwise agree with you (i) on whether you want to receive a substitute Product, if available, or (ii) if you want to cancel the Product order and receive a refund for that Product.We will refund you as soon as possible and for any discontinued Product within 14 days of the cancellation. Please see clause 7 (Cancelling, pausing or changing your order) for further information on cancelling orders, pausing orders and refunds. 6.6 Delays and events outside our control. If our supply of the Products is delayed or prevented by an event outside our control, we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay or event preventing delivery. Provided we notify you of such delay or non delivery, we will not be liable for delays or failure to deliver caused by the event, but if there is a risk of substantial delay or we inform you that we are not able (in our discretion) to work around the event preventing delivery, then either we or you may end the contract upon written notice and you will receive a refund for any products you have paid for but not received. Events outside our control include (but are not limited to) bad weather, fire, flood, hostilities and civil disturbance that may affect the safety of our drivers or delivery of our Products, acts of government or other authorities and labour disputes. 6.7 Late delivery. We will use our best endeavours to deliver on the specified delivery date but if for any reason we do not deliver your Products on the agreed day, we will deliver the missed order to you the next working day or if the next day is a weekend day or UK public holiday, then we will provide you with a refund. However, if you do not want us to redeliver on the next working day, please contact us to cancel that redelivery or set a different delivery date. If you prefer to treat the contract as at an end and receive a refund, please let us know using one of the contact methods set out in clause 2 (How to contact us). Please see clause 7 (Cancelling, Pausing or changing your order) for information on cancelling orders. This doesn't affect your statutory rights. 6.8 Notifying us of no delivery. You must notify us if you believe we have not delivered your Products, as soon as possible (in any event within 3 days of the scheduled delivery), so we can rectify matters. In the event that we have failed to deliver the Products, then we will arrange redelivery or a refund at your request. 6.9 Completion of delivery. Delivery of the Products will take place when our delivery provider delivers them to the address that you gave to us and as per your reasonable delivery instructions (if provided) or otherwise left on your doorstep. 6.10 Responsibility for the Products. We are responsible for the Products until they are delivered to you. You are responsible for the Products once delivery has taken place (as set out in clause 6.9 above). In other words, the risk in the Products passes to you when they are delivered to you.